Smartpay's decision of whether or not to approve an order is based on an automated assessment. This approval process helps Smartpay safely and responsibly offer a completely free service to shoppers. Please understand that Smartpay's Customer Service is not able to change the outcome of the approval decision, nor provide additional details.
While Smartpay considers a number of different factors when determining which orders get approved, the most common reasons why approval might fail include:
the shopper exhausted their Smartpay balance
the shopper did not have sufficient funds on their card at time of checkout
the shopper entered their card details incorrectly
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