How do I cancel an existing order?

Once Smartpay has created one or more payments for the order, the payment(s) for the order need to be refunded if the customer wants to cancel the order, even if the items haven't shipped yet.

Once a refund has been issued, Smartpay is not able to reverse or change this action.

For further details on refunds see How do I process a refund?

Issue a refund through Merchant Dashboard

1. Login to the Merchant Dashboard

2. Click on the Order that you wish to apply a Refund to

3. View Order details and press the 「返金する」 button

4. Enter the amount you wish to refund and an optional description

5. Press 「返金する」 button

6. Smartpay will process the refund to the Customer's order.

7. The refund will be accounted for in the Settlement at the next settlement date.